At Roy Foreman & Co. Solicitors we aim to provide the best possible service to our clients and, in order to do this, we need to know from you if you feel dissatisfied. If at any point you become unhappy with the service we provide to you, then please inform the person dealing with your matter so that we can do our best to resolve the problem for you. Most problems can be resolved in this way. Should you wish to make a formal complaint, our Client Care Partner, Rebecca Perrin is the person who normally deals with these matters.

You can obtain a copy of our full complaints procedure by contacting our office. Alternatively, it can be obtained here.Complaints Procedure

If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman who is responsible for investigating complaints about service issues with law firms.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. Contact details for the 

Legal Ombudsman are as follows:

Address:        PO Box 6167, Slough SL1 0EH

Telephone:    0300 555 0333

Website:        www.legalombudsman.org.uk

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. 

This could be for things like dishonesty, taking or losing your money or treating ou unfairly because of your age, disability or other characteristic. 

You can visit their website for guidance here.

You also have a right to complain about or challenge your bill by applying for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill, if you have applied to the court for assessment of that bill.